Terms and Conditions

Welcome to Matts Woven Crafts and Arts ("Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, https://mattswovenarts.com (the "Website"), and the purchase of our products.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. About Us

Matts Woven Crafts and Arts is a Ghanaian artisan business based in Bolgatanga, Upper East Region, Ghana. We specialize in designing, producing, and selling handcrafted woven baskets, home decor, gift items, fashion accessories, and related handmade products.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this Website and purchase our products.

3. Products

We strive to display our products as accurately as possible. Because our products are handmade, each item is unique and may vary slightly in color, size, shape, weaving pattern, or finish. These variations are part of the handmade nature of our products and are not considered defects.

4. Orders

When you place an order, you agree that:

• all information you provide is accurate and complete
• you are authorized to use the selected payment method
• we may refuse or cancel any order for legal, security, or stock availability reasons
• an order confirmation does not guarantee acceptance until payment has been verified

5. Pricing

All prices displayed on the Website are subject to change without prior notice.

Prices may be shown in different currencies for convenience. The final amount charged depends on your payment provider's exchange rate and applicable fees.

Taxes, customs duties, import fees, and local charges are the responsibility of the customer unless otherwise stated.

6. Payments

We accept secure online payment methods available on our Website.

Payments are processed through trusted third-party payment providers. We do not store your complete payment card information.

Orders will only be processed after successful payment authorization.

7. Shipping

We ship both within Ghana and internationally.

Estimated delivery times are provided for guidance only and may vary because of customs clearance, courier delays, weather conditions, holidays, or other factors beyond our control.

Customers are responsible for providing an accurate delivery address.

8. Customs and Import Duties

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

We are not responsible for delays caused by customs authorities.

9. Returns and Refunds

Please refer to our separate Return and Refund Policy.

If you receive a damaged or incorrect item, contact us within seven (7) days of delivery with photographs and your order details.

Approved refunds will be processed using the original payment method where possible.

10. Intellectual Property

All content on this Website, including but not limited to logos, photographs, artwork, product images, designs, graphics, text, videos, and website layout, is the property of Matts Woven Crafts and Arts or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit any content without our prior written permission.

11. User Conduct

You agree not to:

• violate any applicable law
• attempt to gain unauthorized access to the Website or its systems
• upload malicious software or viruses
• interfere with the operation or security of the Website
• misuse customer accounts or personal information

12. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.

Notify us immediately if you suspect unauthorized access.

13. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

14. Third-Party Links

Our Website may contain links to third-party websites. We do not control or endorse those websites and are not responsible for their content, services, or privacy practices.

15. Disclaimer

The Website and its content are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we make no warranties regarding uninterrupted availability, accuracy, or fitness for a particular purpose.

16. Limitation of Liability

Matts Woven Crafts and Arts shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or purchase of our products, to the maximum extent permitted by law.

Our total liability shall not exceed the amount paid by you for the relevant order.

17. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, labor disputes, transportation disruptions, government actions, war, cyberattacks, or failures of third-party service providers.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer protection rights available under the laws of your country of residence where such rights cannot legally be excluded.

19. Changes to These Terms

We may revise these Terms from time to time. Any updates become effective once published on this page. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

20. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.

Matts Woven Crafts and Arts
Bolgatanga, Upper East Region, Ghana
Website: https://mattswovenarts.com
Email: info@mattswovenarts.com
Phone: +233 53 717 4460