Privacy Policy
Effective Date: September 15, 2026
1. Who We Are
Matts Woven Crafts and Arts is a handcrafted artisan business that designs and sells authentic handmade woven products, baskets, home decor, gift items, and related crafts to customers worldwide.
Website: https://mattswovenarts.com
2. Information We Collect
We may collect the following information.
Personal Information
When you create an account, place an order, subscribe to newsletters, contact us, or request support, we may collect:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment details (processed securely by payment providers)
- Order history
- Customer preferences
We do not store your full debit or credit card information.
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral website
- Cookies
- Usage statistics
3. How We Use Your Information
We use your information to:
- Process orders
- Deliver products
- Process payments
- Manage customer accounts
- Provide customer support
- Respond to inquiries
- Improve our website
- Prevent fraud
- Maintain website security
- Send order confirmations
- Send shipping updates
- Provide promotional offers (only where permitted)
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember user preferences, improve website functionality, analyze website traffic, enhance user experience, and prevent fraud.
You may disable cookies through your browser settings, although some website features may not function properly.
6. Payment Information
Payments are processed by trusted third-party payment providers. Depending on your location, these providers may include services such as Stripe, PayPal, Visa, Mastercard, Mobile Money providers, and other secure payment gateways.
We do not store your complete payment card information on our servers.
7. Sharing Your Information
We may share information with trusted third parties including shipping companies, payment processors, website hosting providers, email service providers, analytics providers, and government authorities where legally required.
We never sell your personal information.
8. International Data Transfers
Because we sell products internationally, your personal information may be transferred to countries outside your own. Whenever such transfers occur, we implement appropriate safeguards required under applicable privacy laws.
9. Data Retention
We retain personal information only for as long as necessary to complete orders, provide customer service, meet legal obligations, resolve disputes, and enforce agreements.
When information is no longer required, it is securely deleted or anonymized.
10. Your Privacy Rights
Depending on your country, you may have the right to access, correct, or delete your information, restrict or object to processing, withdraw consent, receive a copy of your information, and lodge a complaint with your local data protection authority.
You may exercise these rights by contacting us.
11. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, request deletion, request correction, limit use of certain information, opt out of certain data sharing where applicable, and be free from discrimination for exercising your rights.
12. Canadian Privacy Rights
Canadian residents are protected under PIPEDA and applicable provincial privacy laws. Canadian users may request access to, correction of, or deletion of their personal information as permitted by law.
13. South Africa (POPIA)
Where applicable, we process personal information in accordance with South Africa's Protection of Personal Information Act (POPIA).
14. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
If we discover that such information has been collected, we will delete it promptly.
15. Data Security
We implement appropriate technical and organizational measures to protect your information, including SSL encryption, secure hosting, firewalls, access controls, password protection, and regular security monitoring.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
16. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
17. Email Marketing
If you subscribe to our newsletter, we may occasionally send product announcements, promotions, new arrivals, and company updates.
You can unsubscribe at any time using the link in our emails.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
19. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Matts Woven Crafts and Arts
Website: https://mattswovenarts.com
Email: info@mattswovenarts.com
Business Address: Bolgatanga, Upper East Region, Ghana
Phone: +233 53 717 4460