Frequently Asked Questions
Find answers to common questions about our products, shipping, and care.
Most orders ship within 2 to 3 business days and arrive within 5 to 10 business days depending on your location.
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Keep your basket dry and out of direct sunlight for long periods. Wipe with a slightly damp cloth if needed and let it air dry fully before storing.
Our baskets are handwoven from natural fibers and are not waterproof. We recommend avoiding prolonged exposure to water or moisture.
Yes, unused items in original condition can be returned within 14 days of delivery. Please contact us before sending anything back.
We accept major debit and credit cards, mobile money, and other secure payment options available at checkout.
Yes, every piece is handwoven by our artisans, so slight variations in pattern, size, and color are part of the natural handmade process.
Once your order ships, you will receive a tracking link by email so you can follow its progress to your door.